Outstanding Claim Service from ProMutual Group

The true test of an insurance company happens when a claim is filed. With so much at stake, you want the best possible claim service from the best claim staff.

ProMutual Group is known throughout the industry for its superior claims handling staff, comprised of experienced nurses, attorneys and industry professionals.

The claim process begins when you are formally notified by a patient or his/her family or legal representative that something you did or did not do caused harm.

• If the notification is by letter, the case is a claim
• If the notification is by court summons and complaint, the case is a lawsuit

Once ProMutual Group's Claim Department is notified and we have verified coverage, the investigation begins. The allegations are investigated through statements, expert reviews, research and other appropriate means. After the investigation is complete, a strategy for resolution, either through settlement or defense, is then determined.

Recognizing the potential emotional and professional impact of a claim, we keep you involved and informed throughout the process. We also provide a range of expertise and services to help you in your defense.

We have a strong record of success, with nearly three decades of experience defending and winning cases for our policyholders. ProMutual Group has long had solid relationships with both medical experts and the region's top medical malpractice law firms. They have a track record of competency in the field of medical malpractice defense and have had outstanding success defending doctors.

For additional information, see our Claim FAQs.